Terms & Conditions

1. Company Information

DTMK Limited is a company registered in England and Wales.
Company registration number: 15882526

Registered office address:
DTMK Limited
Unit 7, Ryland Mews
Lake Street
Leighton Buzzard
Bedfordshire
LU7 1SP

Contact details:
Email: enquiries@dtmk.co.uk
Telephone: 01908 112111

DTMK Limited trades under two business names:
DTMK Training Services, delivering regulated qualifications and family and community-based training
DTMK Driving School, delivering learner driver tuition, advanced driver training, and related driving services

These Terms and Conditions apply to all services provided by DTMK Limited.
Where provisions differ, the relevant terms for Training Services or Driving School are clearly identified within this document.

2. Definitions

For the purposes of these Terms and Conditions:
Customer refers to any individual, company, organisation, school, nursery, youth group, or other entity booking services with DTMK Limited
Delegate refers to an individual attending a training course delivered by DTMK Training Services
Learner Driver refers to an individual receiving driving tuition from DTMK Driving School
Regulated Course refers to qualifications regulated by Ofqual and awarded through recognised awarding organisations
Family Course refers to non-regulated training delivered to members of the public and certificated by DTMK Limited

3. Booking and Confirmation

Training Services

Course bookings are not confirmed until written confirmation has been issued by DTMK Limited
Submission of a booking form confirms acceptance of these Terms and Conditions
Delegate substitutions may be permitted at the discretion of DTMK Limited, provided notice is given before the course start date
Where the Customer provides the venue, an accessibility statement and relevant risk assessments must be supplied in advance

Driving School

Learner Drivers must hold a valid UK category B provisional or full driving licence
Learner Drivers must disclose any medical, legal, or licensing matters that may affect their ability or entitlement to drive
Lessons are booked via the Total Drive app or directly with the instructor
Additional passengers are not normally permitted during lessons
Alternative pick up or drop off locations must be requested at the time of booking and are subject to instructor agreement
Where an alternative location is used, the Learner Driver is responsible for making their own arrangements to travel to and from that location
DTMK Limited is not responsible for providing, arranging, or reimbursing transport costs where a lesson is delayed, rescheduled, or cancelled
If a Learner Driver is not present within 10 minutes of the agreed lesson start time, the lesson will be cancelled and the fee forfeited

4. Payment Terms

Training Services

Family Courses must be paid in full at the time of booking
Commercial and corporate bookings are invoiced with 14-day payment terms, unless otherwise agreed in writing
Invoices must be paid by the due date stated on the invoice
Overdue invoices may incur interest at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998

Driving School

All driving lessons are delivered in two-hour sessions
Lesson fees must be paid by the evening before the scheduled lesson
Block bookings must be used within six months, unless otherwise agreed
Credits within the Total Drive system are calculated as one credit equalling one hour of tuition
A standard lesson therefore uses two credits
Prepaid lessons are non-transferable
Payment methods accepted are bank transfer, which is preferred, or card payment via Total Drive where an administration fee applies
Cash payments are not accepted
Receipts are automatically issued by email through Total Drive

5. Cancellations and Refunds

Training Services

All cancellations must be submitted in writing to enquiries@dtmk.co.uk
Registered charities and members of the public attending Family Courses:
Seven days or more notice results in a full refund
Less than seven days’ notice results in a 100% charge
All other bookings:
Fourteen days or more notice results in a full refund
Less than fourteen days’ notice results in a 100% charge
DTMK Limited reserves the right to cancel or reschedule courses where necessary
Where DTMK Limited cancels a course, Customers will be offered an alternative date or a full refund
DTMK Limited accepts no liability for travel, accommodation, or other associated costs
Where required venue information, accessibility statements, or risk assessments are not provided within the required timeframe, or where the venue does not meet the requirements as described by the Customer, any postponement or cancellation will be deemed a cancellation by the Customer, and the applicable cancellation charges will apply

Driving School

A minimum of 48 hours’ notice is required to cancel or amend a lesson
Cancellations with less than 48 hours’ notice will be charged in full
Where DTMK Limited cancels due to instructor illness or vehicle fault, lessons will be rescheduled or refunded
No liability is accepted for additional costs incurred
Lessons may be cancelled or rescheduled by DTMK Limited due to adverse weather conditions where in the instructor’s professional judgement, it would be unsafe or unreasonable to proceed. In such circumstances, lessons will be rescheduled or refunded, and no cancellation charge will apply

6. Training, Lessons, and Attendance

Training Services

Delegates must attend all sessions in full. Late arrival or non-attendance may result in exclusion from the course without refund
Delegates should be aware that many courses require participants to act as a casualty for other members of the group as part of practical learning
Some sessions may involve the use of casualty simulation make up. Delegates are advised to dress accordingly and avoid clothing that may be easily stained
Practical activities may require kneeling or lying on the floor. Suitable clothing should be worn
Delegates must inform the trainer before the course begins of any injury, illness, medical condition, or previous experience that may affect their ability to participate in practical activities or relate to first aid topics
This information is required to enable appropriate reasonable adjustments to be considered
For regulated qualifications, photo identification must be provided at the start of the course. This is an awarding organisation requirement and failure to provide suitable identification may result in exclusion without refund
Some courses require pre learning to be completed prior to attendance. Where pre learning is not completed in full by the required deadline, this will be treated as a cancellation by the Delegate or Customer, and the applicable cancellation terms will apply
Delegates attending regulated qualifications must meet the required age, literacy, and competency criteria

Driving School

Learner Drivers must not attend lessons under the influence of alcohol, illegal drugs, or substances that impair driving ability
Learner Drivers must also consider the effects of prescription or over the counter medication and must not attend lessons where such medication may impair concentration, reaction times, or safe vehicle control
Suspected impairment will result in immediate lesson cancellation without refund
Learner Drivers must always follow instructor directions
Unsafe, abusive, threatening, or discriminatory behaviour or language towards DTMK Limited employees, other road users, DVSA staff, or members of the public will result in termination of tuition without refund
Traffic delays will be communicated via Total Drive where possible
Lessons may be extended or shortened by agreement where delays occur
Instructors are not responsible for personal belongings left in vehicles
Learner Drivers must provide licence check codes when requested and bring their driving licence to every lesson
Learner Drivers must always meet the legal eyesight standard
Where corrective eyewear is required but not worn or brought to the lesson, the lesson will be cancelled and the fee forfeited
Suitable clothing and footwear must be worn
Lessons may be cancelled without refund where clothing or footwear is deemed unsafe
During periods of increased community infection, additional hygiene or safety measures may be required

7. Venues, Vehicles, and Equipment

Training Services

Customer provided venues must be private, safe, and suitable for training delivery
Venues must comply with awarding body requirements and health and safety standards
All mains powered equipment used by DTMK Limited is Portable Appliance Tested
Suitable parking and safe loading and unloading areas must be provided for trainers

Driving School

Tuition vehicles are maintained in a clean, roadworthy, and dual controlled condition
Replacement vehicles may be used where necessary
Lessons in a Learner Driver’s own vehicle are permitted at the instructor’s discretion and subject to insurance and safety checks
Mechanical faults not caused by the Learner Driver will result in unused lesson time being credited
Faults caused by Learner Driver error will result in the lesson being lost but no repair costs charged
Learner Drivers are responsible for any fines, penalties, or offences committed during lessons

8. Practical Driving Test Arrangements

The Driver and Vehicle Standards Agency do not provide vehicles for practical driving tests
Use of a DTMK Limited vehicle for practical test purposes requires the Learner Driver to have completed the training syllabus to test standard
Learner Drivers must have passed two mock tests at least three weeks before the scheduled test date
DTMK Limited reserves the right to withdraw the use of its vehicle for a driving test where in the instructor’s professional judgement, it would be unsafe or inappropriate to proceed. The instructor’s decision is final
Where DTMK Limited cancels the use of its vehicle within 14 days of the test date due to instructor illness or vehicle breakdown, DTMK Limited’s liability is limited to reimbursement of the standard DVSA practical test fee only
Any additional costs incurred by the Learner Driver, including service or administration fees charged by third party booking services, are not the responsibility of DTMK Limited
The standard DVSA practical test fee is published on the government website and is subject to change
Instructor test day fees are charged at the normal lesson rate
Instructor accompaniment during the test is optional
Learner Drivers remain responsible for meeting all DVSA test requirements, which are available via the government website

9. Certification and Learning Resources

Training Services

Certificates are issued only where all course, assessment, and attendance requirements have been met, and no outstanding payment remains
All certificates are issued in digital format
Where an organisation or company makes a booking, certificates will be issued directly to the named booking contact for the purpose of maintaining training records
Certificates for Family Courses are issued to all attendees
Replacement certificates will incur an administration fee

Driving School

Theory learning resources may be provided where the Learner Driver maintains at least one two-hour lesson per month

10. Health, Safety, and Equality

Learner Drivers and Delegates must declare any relevant medical or health conditions that may affect participation or safety
Any required emergency medication must be brought to sessions and remain the responsibility of the individual
Learner Drivers must always meet the legal eyesight standard and wear corrective lenses where required. Instructors may re check eyesight where there is a concern
DTMK Limited is committed to providing a safe learning environment and complies with all applicable health and safety legislation
DTMK Limited is committed to equality, diversity, and inclusion and complies with all applicable equality and discrimination legislation, including making reasonable adjustments where required
These commitments are supported by DTMK Limited policies, including Health and Safety, Equality and Diversity, and Safeguarding, which are available on request

11. Complaints and Appeals

Training Services

Complaints, appeals, and allegations of malpractice are managed in accordance with DTMK Limited formal policies
These policies are available to view at https://training.dtmk.co.uk or can be provided on request

Driving School

Complaints should be addressed in the first instance to Christopher Cook, Managing Director
Email: christopher@dtmk.co.uk
Where a complaint cannot be resolved directly, it may be escalated to the DVSA Registrar of Approved Driving Instructors, in accordance with DVSA procedures

12. Liability

DTMK Limited accepts no liability for loss or damage to personal belongings
Liability is limited to the amount paid for the relevant booking
Nothing in these Terms excludes liability for death or personal injury caused by negligence
Learner Drivers remain responsible for all driving offences, fines, and penalty points incurred

13. Data Protection and Privacy

DTMK Limited is registered with the Information Commissioner’s Office
Personal data is processed in accordance with UK data protection legislation
Records may be retained for a minimum of three years. Longer retention periods apply to some records as set out in the Privacy Policy and Data Retention Schedule.
The full Privacy Policy is available at https://training.dtmk.co.uk/privacy-policy

14. Trainers and Instructors

All trainers and instructors engaged by DTMK Limited hold appropriate qualifications and experience for the services they deliver
Trainers delivering regulated qualifications hold relevant subject specific qualifications or are registered healthcare professionals, where required by the awarding organisation
Driving instructors engaged by DTMK Limited are one of the following:
- Approved Driving Instructors
- Licensed Trainee Instructors
- Supervised trainee instructors
All staff engaged by DTMK Limited are Disclosure and Barring Service checked at an appropriate level and receive safeguarding training

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.
Both parties agree to the exclusive jurisdiction of the courts of England and Wales.

16. Force Majeure

DTMK Limited shall not be liable for any failure to perform, or delay in performing, its obligations where such failure or delay arises from events beyond its reasonable control.
Such events may include, but are not limited to, severe weather conditions, acts or restrictions of government or public authorities, public health emergencies, industrial action, power or utility failures, fuel shortages, disruption to transport networks, or other circumstances which make the delivery of services unsafe, impractical, or impossible.
Where a force majeure event occurs, DTMK Limited will make reasonable efforts to reschedule the affected service. Where rescheduling is not possible, refunds will be issued in accordance with these Terms and Conditions.
DTMK Limited shall not be liable for any additional costs, losses, or expenses incurred because of a force majeure event.

Last updated: 02/02/2026